One method of employee theft, known as “banking,” consists of building a pile of paper clips or “spare change” indicating cash in the till from shortchanging customers. Each instance adds some amount to the “overage” in the till and at the end of the shift the cashier keeps the extra money. This can work by hiding prices from trusting customers who may be in too much of a hurry to notice anything or not providing receipts for purchases. Even when customers know the price, they may not pay enough attention to the change or do the math to figure out how much change they are due.
Cashiers can manipulate the POS by voiding legitimate sales to steal money; one telltale sign is if higher-than-average transaction voids start to appear during a specific employee’s shift.
Skimming is another contributor to cash loss. Knowing that managers tend to overlook small discrepancies, an employee will skim amounts off the top just low enough to avoid suspicion. Sometimes, the cashier isn’t the direct beneficiary of theft at checkout. “Sweethearting” consists of giving too much change to friends and family, not charging for certain items or charging a lower amount for a complete transaction.
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