How do I manually release my cash drawer?

Looking for help on cash drawer manual release or cash drawer release? Watch the videos below to determine how to manually release a APG Cash Drawer.

  1. Determine what APG cash drawer you have purchased. Watch this video to help find your cash drawer part ID:
  2. Once you have determined your cash drawer part ID, watch the corresponding video below to learn how to manually release your cash drawer:

Vasario Cash Drawer / Manual Open

Series 100 Cash Drawer / Manual Open

Series 4000 Cash Drawer / Manual Open

How can I manually open my cash drawer? How do I open a cash drawer with no keys?

Want to learn how to open a cash drawer with no keys? Watch the videos below to learn how to manually open your cash drawer.

  1. Determine what APG cash drawer you have purchased. Watch this video to help find your cash drawer part ID and part number:

    2. Once you have determined your cash drawer part ID, watch the corresponding video below to learn how to manually release your cash drawer:

Vasario Cash Drawer / Manual Open

Series 100 Cash Drawer / Manual Open

Series 4000 Cash Drawer / Manual Open

What are the connection needs for my cash drawer?

View our Connectivity Guide for more information on how to connect your cash drawer.

How do I set up my cash drawer?

Are you trying to set up your cash drawer? Watch the video below to learn how to connect an APG cash drawer to a POS terminal.

Are you looking to set up a cash drawer with a receipt printer? Watch the video below to learn about setting up a cash register to connect to a POS receipt printer.

Replacement Cash Drawer Keys + Locks

Did you lose or break your cash register key? Not to worry. Learn how to replace your broken key or lock on our keys and locks webpage. APG offers replacement keys for our Series 4000, Series 100 and Vasario product lines. Visit our Locks and Keys page to determine the right key part number for your cash drawer and order today: https://www.cashdrawer.com/keys-and-locks/ 

How to Lock Your Cash Drawer Till Cover

Looking for a till cover to lock your cash in place? Our locking till covers are constructed will stainless steel and are durable to deter theft in any retail environment.

How to Connect a Cash Drawer to a POS Receipt Printer

Want to learn how to connect a cash drawer to a POS receipt printer? Review the instructions and watch the video below for help!

You have purchased the 24 volt dc printer driven cash drawer. This video will help you with cable procurement and troubleshooting tips regarding the cash drawer’s electronic opening from your POS receipt printer. The correct APG cable part number required is contingent on your receipt printer make and model. Your precise APG cable part number is located on our connectivity guide. From our website www.cashdrawer.com search connectivity guide.

Your cable part number is located on the third column for example if you have the Epson TM series receipt printer you require the CD-101A cable. This cable is available thru POS resellers and easily found online. In your browser search CD-101A to view your purchasing options. Clip the smaller end of the cable to the drawer kick port of your printer. Then, verify the larger end of the cable in installed in the cash drawer’s RJ 45 port on the bottom of the drawer.

Now that the connection is complete there are a few requirements that must be met. Let’s make sure your cash drawer is mechanically sound. Use the key to open then close the drawer nice and smooth with the latch click closing. Verify the lock is in the vertical, 12 to 6 o’clock- electrically online position. Your receipt printer must be operational and error-free or it will not electronically kick open the drawer. Finally, your point of sale software must communicate to the printer there is a cash drawer, so make sure your cash drawer is enabled in your point of sale software. This might require assistance from your POS software provider.

More information can be found here:  https://www.cashdrawer.com/connecting-cash-drawer-printer/

How To Check Your Cash Drawer Latch Position

Having trouble closing your APG Cash Drawer? You might need to check your latch position. Watch this video to see how you can check your latch on our Series 4000, Series 100 and Vasario Series cash drawers. Simply remove the inner drawer and look to the back of the drawer.

How to Remove the Inner Drawer | Vasario™ Cash Drawer

Need help removing the inner drawer on your Vasario cash drawer? Follow the instructions and watch the video below.

REMOVING THE DRAWER:

  1. Open the cash drawer and remove the plastic coin and bill tray.
  2. Grasp the drawer by the sides of the front and lift the drawer up until it stops.
  3. Tip the front of the drawer down and pull the drawer out at an inclined angle.

REPLACING THE DRAWER:

  1. With the drawer front tipped down at an inclined angle, insert the drawer into the case about 2 inches.
  2. Lift the drawer up until it stops, and pull the drawer out until it stops and drops into operating (horizontal) position. See Figure 3.
  3. When the inner drawer is fully inserted, verify that the drawer opens and closes properly.

PREVENTATIVE MAINTENANCE:
Every six months the cash drawer slides should be cleaned and lubricated. Using a dry, lint free cloth, wipe out the old grease, along with any accumulated dirt or debris, from the tracks and on the wheels. Do not use water or any type of liquid cleaner. After the old grease has been removed, apply a thin layer of lithium bearing grease to the front and rear wheels.

How to Remove the Inner Drawer | Series 100 + Series 4000 Cash Drawers

Need help removing the inner drawer on our Series 100 and Series 4000 Heavy duty drawers? Follow the instructions and watch the video below.

1. Open the drawer.

2. Remove the till assembly.

3. Pull the inner drawer out all the way until it hits the drawer stop that is located on the base of the case. (A shot of this would be nice.)

4. With both hands on each side of the drawer pull straight up then out towards you with a good firm tug.

5. This separates the rails that remove the inner drawer from the base.

6. Once your inspection is completed, hold the drawer down allowing the outer slide to position at the drawer rear.

7. Align the slides on the inner drawer to cover the inner rails.

8. Keep the drawer up and over that drawer stop while pushing in with a steady motion. Once the stop is cleared you are then allowing the drawer to drop down to it’s natural position and the latching is completed.

9. Using the keys make sure that the process was done correctly. The drawer will open and close nice and smooth.

If you have any more questions please contact our tech support at apgsupport@us.cashdrawer.com

How to Change to Lock on a Vasario Cash Drawer

This video will show you how to replace the lock on your Vasario cash drawer. We have 2 lockset kits for the Vasario series. If your drawers part number starts with VP101 and you have the push button on the front of your drawer your Lockset Kit must start with VPK-8PLS-. All other Vasario drawers will use the lockset Kit starting with VPK-8LS-. These kits will include the lock with 2 keys and the lock clip. Open your cash drawer remove the till insert. Use plyers and remove the lock clip, this frees the lock for removal thru the drawer front. Insert the new lock and install the new lock clip as shown. You have completed the lock replacement.

How to Change to Lock on a Series 4000 Cash Drawer

This video will show you how to replace the lock on your Series 4000 cash drawer. For this procedure, a pair of channel lock and needle nose pliers work best. Open your cash drawer and remove the till. Your drawer part ID will start with a J. Your lockset part number must be PK-808LS. This kit will include a lock shell surrounding the lock plug and 2 keys, the shell clip, plastic lock cam, and the camstop washer. To remove the inner drawer, lift up and pull straight out towards you with a good firm tug. Turn the inner drawer upside down to access the lock. This is the lock cam – it connects the lock rod to the lock. You will sacrifice this lock cam with a set of pliers. Be careful not to bend the lock rod. This will allow you to remove the old lock through the front of the drawer. Replace the lock shell only if it is damaged by removing the shell clip and the lock shell. Install the new lock shell with the tab at the bottom and secure with the clip. Then insert your new lock plug as shown. Please note the metal camstop washer included with your kit. This washer must be installed between the lock and the cam as demonstrated to ensure proper lock operation. Attach the cam included with your kit to the lock rod as shown. Now, push the lock cam down into position on the lock. (Don’t be afraid to use your pliers for some assistance!) Insert the inner drawer back into the case and you task is complete.

How to Change the Lock on a Series 100 Cash Drawer

This video will show you how to replace the lock on a Series 100 cash drawer. Open your cash drawer and remove the till. Your drawer part ID will start with a ‘T.’ Your lockset part number must be PK-408LS. This Kit will include a Lock shell surrounding the lock plug with 2 keys and the lock pin. To remove the inner drawer, lift up then and pull straight out towards you with a good firm tug. If you are unfamiliar with the inner drawer removal please view our Series 100 plus series 4000 inner drawer removal video. Turn the inner drawer upside down to access the lock. This is the lock pin. Using a small flat head screw driver pull out the lock pin then pull the lock set out thru the drawer front. Insert the new lock, then install the lock pin. Once the pin is in place, the lock is secure. Reinstall your inner drawer and your task is complete.

Series 100 | How to Manually Open Your Cash Drawer

Learn how to open your APG Series 100 Cash Drawer without a key.

Your Series 100 cash drawer part number starts with the letter ‘T.’ If you are unsure, the Series 100 has a lock code that begins with the letter ‘A’ and has a plastic drawer front. If you cannot wait for keys and you are unable to open the drawer electronically, watch this process to remove the cover and have access to your till and currency.

A good-sized Phillips screwdriver is required. If you are using a cable connecting to your POS disconnect it. If your drawer is powered by the external power supply attached to the wall outlet, unplug it now. Only unscrew these 2 specific screws from the cash drawer base. Do not remove any other screws. Slide the front of the drawer off the counter so you can remove the 2 screws that hold the cover to the base. Be careful, metal edges may be sharp. Slide the cover to the rear. You now have access to your till. Once you have returned the 2 screws that secure the cover to the base your task is complete.

For more questions, please call 763-571-5000

Vasario Series | How To Open a Cash Drawer Manually

Wondering how to open your Vasario cash drawer without key? If you cannot wait for replacement keys and you are unable to open the drawer electronically. Watch these 2 procedures to access your till and currency.

Choose your method depending upon your drawers lock position. You will need a good size Phillips screw driver. You should feel comfortable following the process. Use this method when your drawer is locked and you must access your till and currency. If you are using a cable disconnect it. Flip the cash drawer over and locate the 6 screws you must remove. Unscrew only these specific 6 screws from the cash drawer base and remove. Do not remove any other screws. Please be careful removing the base, the edges are raw metal and are sharp. To reassemble the drawer, open the drawer by releasing the latch. Remove the inner drawer. Insert this end with knobs first. Place the base back on the drawer and re-insert the 6 screws. Flip the drawer and re-insert the inner drawer and till. Use this method when your drawer is unlocked and you must access your till and currency. Slide the rear of the drawer off the counter two or three inches (without tipping it over) just far enough so you can see the three screws along the back edge. Separate the base from the case by removing just the three screws along the back edge. Please be careful creating a gap, as the edges may be sharp. Lift the case or base slightly to create a gap. Look in to the gap and find the latch arm, release the latch by pressing it to the side. The inner drawer will release open. Close the gap and screw the 3 screws back into place.

 

If you have more questions, please call 763-571-5000

Series 4000 | How to Open a Cash Drawer Manually

Wondering how to open your Series 4000 cash drawer without a key? This is often referred to as manual open or manually open. Watch this video to learn how to manually open a cash drawer.

Your Series 4000 cash drawer part number starts with a J. If you are unsure the Series 4000 has a lock code that begins with A and has a metal drawer front. If you cannot wait for replacement keys and you are unable to open the drawer electronically.

Watch this process to remove the cover and have access to your till and currency. A good-sized Phillips screw driver is required. If you are using a cable connecting to your POS disconnect it. If your drawer is powered by the external power supply attached to the wall outlet unplug it now. Only unscrew these specific 4 screws from the cash drawer base. Do not remove any other screws. Slide the rear of the drawer off the counter 2 to 3 inches without tipping it over just far enough so you can remove the 2 screws holding the cover to the base. In the same manner slide the front of the drawer off the counter so you can remove the remaining 2 screws that hold the cover to the base. Be careful, metal edges maybe sharp. Slide the cover to the rear. You now have access to your till. Once you have returned the 4 screws that secure the cover to the base your task is complete.

http://www.cashdrawer.com | 763-571-5000

I’ve locked my keys in the cash drawer, how do I get them out?

Contact us for assistance.

Can I replace the lock? + Lock Replacement

Yes, some models are easier than others. Visit our keys and locks to verify your lock part number. Contact your POS reseller to purchase this lock.

— View the Series 100, Series 4000, and Series 6000 cash drawer Lock Replacement Instructions (M-23G-005_RevA)
— Watch our support videos on lock changing and lock replacement
— Visit our Keys and Locks page
— View the Classic cash drawer lock replacement instructions Classic Cash Drawer Lock Replacement Instructions
— View the Vasario™ cash drawer Lock Replacement Instructions

 

Can I buy a lock or a key?

Obtain your key or lock part number here. Purchase keys and locks online through our online store or contact a POS reseller. You can also Google the key or lock set part number to find a reseller. Note: We cannot take any orders over the phone.

How do I find out what key I need?

The lock on the drawer front has a key code. Visit our keys and locks page for more info.

How can I get my cash drawer to close?

Verify your lock is in the vertical or 12 to 6 o’clock position. Your cash drawer may not be latching. Try removing the inner drawer and look for an obstruction. Observe that the latch is in the open position  Observe the latch spring is attached. Refer to the latch open and close positions below:

Vasario Latch Open Vasario Latch Open

Vasario Latch Closed Vasario Latch Closed

Series 100 Latch Open Series 100 Latch Open

Series 100 Latch Closed Series 100 Latch Closed

Series 4000 Latch Open Series 4000 Latch Open

Series 4000 Latch Closed Series 4000 Latch Closed

 

Why does my cash drawer only stay closed if I lock it?

Verify your lock is in the vertical or 12 o’clock to 6 o’clock position. Your cash drawer may not be latching. Try removing the inner drawer and look for an obstruction. Observe that the latch is in the open position Observe the latch spring is attached. Check that the inner drawer can attach to the latch. Watch this video for further assistance

Slide maintenance or replacement

View the Series 100, 4000, 6000, Classic cash drawer slide maintenance instructions: Click here to view document C-000-068