I’ve locked my keys in the cash drawer

Contact us for assistance.

Can I replace the lock? + Lock Replacement

Yes, some models are easier than others. Visit our keys and locks to verify your lock part number. Contact your POS reseller to purchase this lock.

— View the Series 100, Series 4000, and Series 6000 cash drawer Lock Replacement Instructions
— Visit our Keys and Locks page
— View the Classic cash drawer lock replacement instructions Classic Cash Drawer Lock Replacement Instructions
— View the Vasario™ cash drawer Lock Replacement Instructions

Can I buy a lock or a key?

Obtain your key or lock part number here. Purchase keys and locks online through our online store or contact a POS reseller. You can also Google the key or lock set part number to find a reseller. Note: We cannot take any orders over the phone.

How do I find out what key I need?

The lock on the drawer front has a key code. Visit our keys and locks page for more info.

My cash drawer will not close

Verify your lock is in the vertical or 12 to 6 o’clock position. Your cash drawer may not be latching. Try removing the inner drawer and look for an obstruction. Observe that the latch is in the open position  Observe the latch spring is attached. Refer to the latch open and close positions below:

Vasario Latch Open Vasario Latch Open

Vasario Latch Closed Vasario Latch Closed

Series 100 Latch Open Series 100 Latch Open

Series 100 Latch Closed Series 100 Latch Closed

Series 4000 Latch Open Series 4000 Latch Open

Series 4000 Latch Closed Series 4000 Latch Closed

 

My cash drawer only stays closed if I lock it

Verify your lock is in the vertical or 12 o’clock to 6 o’clock position. Your cash drawer may not be latching. Try removing the inner drawer and look for an obstruction. Observe that the latch is in the open position Observe the latch spring is attached. Check that the inner drawer can attach to the latch.

Slide maintenance or replacement

View the Series 100, 4000, 6000, Classic cash drawer slide maintenance instructions: C-000-068