Learn more about what kind of driver you need for your cash drawer. Scroll below to view questions related to interfaces and drivers. If you need additional technical support help, please fill out the contact us form on our Support page.
Does my cash drawer require an external power supply?
BluePRO, NetPRO, and SerialPRO interfaced cash drawers require external power.
The interface number for the cash drawer can be found in the part number for the cash drawer located on the label under the till (S100,S4000) or on the bottom of the cash drawer (Vasario). Interfaces not listed, such as the USB cash drawer(554A) do not require external power.
The interface part numbers listed below will require an external power supply
SerialPRO (12V) Interface
My cash drawer will not open electronically, how can I get it to fire?
Verify you are using the correct cable and that it is properly attached. For MultiPRO® models see our Connectivity Guide. Check the drawer is not locked and verify your lock is in the vertical or 12 to 6 o’clock position. Make sure you have the 4 rubber feet attached to the bottom of your drawer. Place your cash drawer on the edge of the counter. Remove the inner drawer and check for foreign obstructions then reinstall it.
Please have your part number and serial number ready and feel free to contact us.
I hear a click but my drawer does not open, how do I get the cash drawer open and how do I check the latch position?
Check the drawer is not locked and verify your lock is in the vertical or 12 to 6 o’clock position. Remove the inner drawer and check for foreign obstructions then reinstall it. Check the cash drawer is properly inserted on the rails, remove any items and then reinstall the inner drawer. Verify your latch spring is attached. Still need help? View our support videos on inner drawer removal or how to check your latch positions.
Please have your part number and serial number ready and feel free to contact us.
Vasario Latch Open
Vasario Latch Closed
Series 100 Latch Open
Series 100 Latch Closed
Series 4000 Latch Open
Series 4000 Latch Closed
I upgraded my PC now my cash drawer will not open
For the printer driven cash drawer (320) you may need to enable the cash drawer within the printer driver. Your printer must be operating and error free.
Our DLL libraries are intended for developers creating or updating a point of sale software application. Most POS software applications already have the driver embedded into their software. Contact your POS software for driver information.
How can I configure two printer-connected cash drawers on my point of sale printer?
Many point of sale receipt printers have the ability to open two cash drawers. APG offers the cable kits needed to do this. Contact our sales or technical support team for more information. In many cases, a point of sale receipt printer can open two cash drawers, but can only sense the open/closed state of one drawer. Consult the printer documentation or contact the APG technical support team for more information.
Why is there no cable included with my MultiPRO® 320/cash drawer?
APG provides no drivers for cash drawers like the 320-24vdc, 420-12vdc, 520-12/24vdc interfaces. These drawers connect and are controlled by POS receipt printers or POS terminals. Refer to your printer or terminal manufacture for drivers/codes.
APG offers a full array of SDK/Drivers for use by software developers to implement the NetPRO®, BluePRO® device, USB and Serial Cash Drawers. Access Software Developer SDK’s here.
End users or merchants can access test utilities for the 480 NetPRO®, 554B USB, and 484A Serial Interface. Click here for the latest, most up-to-date utilities.
Where do I put the cash drawer opening code in my software?
Consult the software documentation. Typically, the opening code is placed in a field or series of fields under a Configuration, Utilities, or Setup portion of a software package.
Many other legacy direct PC-connect interfaces may also be supported by these OPOS drivers. Contact APG Technical Support for additional assistance for your specific application.
OPOS drivers for printer driven drawers are available from the printer manufacturer.
Does APG have JPOS drivers for my cash drawer?
Yes. APG has JPOS drivers for IBM Java and Sun Java for many of its direct PC-connect interfaces. Download them from our Software Drivers page.
I have a Mac. What driver do I need?
Because your POS software recommends the APG USB cash drawer, their software developers have embedded the cash drawer driver into their software/POS application. Therefore, there is no driver install necessary. The CD that accompanies all cash drawers are Windows based.
The test application for MACs and the APG USB 554B interface cash drawer is available for download here and then select APG USB554 MacOS SDK v110.zip
Is the BluePRO® Device connection secure?
Device operation relies on several layers of security:
1) Close Proximity. A host tablet will be unsuccessful establishing a pairing with the BluePRO® device if it is not sufficiently close. In general, the host tablet must be with 2-3 meters before discovery and pairing actions can be initiated and completed. The BluePRO® device has been specifically designed to work well inside the 32feet (10m) range commonly attributed to local Bluetooth-enabled peripherals.
2) Unique Pairing. Each BluePRO® device has a unique pairing pin. To pair with the device, the tablet operator must have access to that particular device’s pairing pin. Without it, the BluePRO® device may not be paired to the host tablet.
3) Bluetooth Socket Connection. A cash drawer is an application-dependent device. Once paired, an app running on the host tablet must be ‘cash drawer aware’. The app must establish a Bluetooth socket connection to the previously-paired BluePRO® device. To complete this step, the app must possess this capability.
4) Drawer Open Command: The app must transmit the cash drawer opening command to the connected – BluePRO® device.
5) Preserved Connection: While a software connection exists, it is preserved by the BluePRO® device. No other host tablet may be introduced to interfere with the established connection.
Can I use the BluePRO® Device with my existing POS software?
Your POS software must be compatible with the APG BluePRO® device. Before you purchase the device, make sure it’s compatible with your existing POS software. Always contact your POS software vendor about their hardware requirements and recommendations.
Can I use the BluePRO® Device with my existing cash drawer?
Other printer driven cash drawers that are designed to work with Epson printers may be compatible. We suggest purchasing an APG printer driven cash drawer (320 Interface) for proven compatibility.
What is the range of the BluePRO® Device’s personal area network (PAN)?
The host tablet must be within 2-3 meters of the BluePRO® device for pairing and subsequent use.
How do you manage your driver software upgrades?
Standard executable files which are run according to the customer’s IT policy.
What is a BluePRO® Bluetooth Device for cash drawers?
The BluePRO Device for cash drawers includes a BluePRO® device adapter, user’s guide, PIN (pairing identification number), power supply and a cable connecting the BluePRO® device to an APG printer driven cash drawer (320 interface).
Are you a VAR looking to expand your business by offering Mobile or Thin POS solutions for retailers? APG has designed purpose built solutions that enable mobile point of sale environments. These solutions can be added to existing point of sale hardware as opposed to repurposing existing POS installations. Today I am presenting APG’s BluePRO™ Bluetooth interface for cash drawers.
Why should i offer mPOS solutions?
Mobility is revolutionizing how we shop and can speed up the checkout process. When used properly, mobile device technology can be used as a line buster and can allow a retailer to bring the point-of-sale transaction to the shopper at their point of decision. With mobility, a retailer can increase shopper loyalty by providing a more convenient, more personalized, and more interactive transaction experience. Lastly, using a tablet or handheld device can reduce the cost of the point-of-sale solution.
“Thinbility,” meaning thin-client plus the use of mobility, is the fastest growing segment in the POS marketplace. Retailers who arm their cashiers with tablets or handhelds for checkout, still need to account for consumers who want to use cash as a preferred method of payment. Depending upon the retail vertical, cash remains the tender of choice for between 30% and 68% of all transactions.
APG’s Bluetooth Interface Enables Mobile Cash Transactions
APG’s BluePRO™ Bluetooth interface is designed with both small and large retailers in mind. VARs who help retailers integrate tablet POS solutions should consider APG’s Bluetooth interface as a cost effective strategy to enable a cash transactions from a tablet. The BluePRO™ interface connects to most printer-driven cash drawers and pairs with the tablet via Bluetooth. The range of this communication is purposely limited by the BluePRO device so that retailers can be assured of having only attended cash transactions.
Operating System and device agnostic, the Bluetooth interface allows retailers flexibility with devices. The BluePRO™ Bluetooth interface is Apple™ MFi certified to work with iOS devices such as the iPhone, iPod, and iPad. APG will provide the necessary software development kit for integration on the Android and iOS platforms, with a Windows solution coming soon.
In a mobile POS environment, you have the ability to check out a customer anywhere. APG’s BluePRO™ solution allows retailers to take the tendering of cash process from the shopper’s point of decision to a Bluetooth connected cash drawer. Ultimately these solutions will:
-Reduce the number of walk-out customers
-Improve cashier productivity
-Increase customer loyalty
-Facilitate mobile line busing
What is available for software development?
We have Android, iOS, and Windows software development kits (SDKs) available for developers. Sample applications are included. These applications are samples only and will not function as POS software. For access to these kits, please visit here.
What BluePRO part number do I order?
APG Cash Drawer offers several configurations and options for the BluePRO® device:
For U.S. power:
BA-0510-0101A-02 (Single drawer support, Status Phase High. The product includes a cash drawer cable CD-101A for the APG Model 320 Interface Cash Drawer and a 2-prong US power adapter.)
BA-0510-0102A-02 (Single drawer support, Status Phase Low. The product includes a cash drawer cable CD-102A for the APG Model 320 Interface Cash Drawer and a 2-prong US power adapter.)
For international power:
BA-0510-0101A-03 (Single drawer support, Status Phase High. The product includes a cash drawer cable CD-101A for the APG Model 320 Interface Cash Drawer and a multi-country power adapter.)
BA-0510-0102A-03 (Single drawer support, Status Phase Low. The product includes a cash drawer cable CD-102A for the APG Model 320 Interface Cash Drawer and a multi-country power adapter.)
Does APG have a list of supported Independent Software Vendors (ISVs)?
Yes – please view our global partner page. To confirm BluePRO® device compatibility, please contact your software vendor of choice. The POS software vendor will need to confirm their software is configured to speak to the BluePRO® device..