My cash drawer will not open electronically

Verify you are using the correct cable and that it is properly attached. For MultiPRO® models see our Connectivity Guide. Check the drawer is not locked and verify your lock is in the vertical or 12 to 6 o’clock position. Make sure you have the 4 rubber feet attached to the bottom of your drawer. Place your cash drawer on the edge of the counter. Remove the inner drawer and check for foreign obstructions then reinstall it.

Please have your part number and serial number ready and feel free to contact us.

I hear a click but my drawer does not open

Check the drawer is not locked and verify your lock is in the vertical or 12 to 6 o’clock position. Remove the inner drawer and check for foreign obstructions then reinstall it. Check the cash drawer is properly inserted on the rails, remove any items and then reinstall the inner drawer. Verify your latch spring is attached. Still need help? View our support videos on inner drawer removal or how to check your latch positions.

Please have your part number and serial number ready and feel free to contact us.

Vasario Latch Open Vasario Latch Open

Vasario Latch Closed Vasario Latch Closed

 

Series 100 Latch Open Series 100 Latch Open

Series 100 Latch Closed Series 100 Latch Closed

 

Series 4000 Latch Open Series 4000 Latch Open

Series 4000 Latch Closed Series 4000 Latch Closed

I upgraded my PC now my cash drawer will not open

For the printer driven cash drawer (320) you may need to enable the cash drawer within the printer driver. Your printer must be operating and error free.

For the USB APG 554 cash drawer, you may need to upgrade to the 554A cash drawer. This controller upgrade is necessary to communicate with the faster host processor speed. If you’ve recently upgraded to Windows 8.1/10, please click here to review the APG Model 554A USB Cash Drawers and Windows 8.1/10 guide.
For the Serial APG 484A, 212A if you are using a USB to serial converter you will need to install the power supply. Check for the green LED light inside the case beyond the inner drawer. Consult the User’s guide.

Contact us if you have additional questions.

How can I test my cash drawer?

For the 320 interface, use the test print function on your printer driver once the cash drawer is enabled. The USB (554,554A) has executable files located on the CD-ROM.

For Serial interfaces (484A, 212A), use the Echo command from the DOS prompt. Instructions are located in the user’s guide.

What cable do I need? I have no cable.

The MutliPRO® 320/420/520 cash drawer cable part number is dependent on the printer/terminal it connects to. Reference our Connectivity Guide for the correct cable to purchase.

Cables can be purchased from POS reseller’s or from our online store.

Please note the following cable updates:
— CD-005A and CD-014A cables have been replaced by the CD-101A cable
— CD-005B, and CD-014B cables have been replaced by the CD-101B cable
— CD-001A cable has been replaced by the CD-102A cable
— CD-001B cable has been replaced by the CD-102B cable
— CD-005A10 and CD-014A10 cables have been replaced by the CD-101A-10 cable


APG Cash Drawer Cables vs. Counterfeit CablesAn APG cable uses a robust heavier gauge wire, with our name on a white label. The counterfeit cable uses a thinner gauge wire which is easily broken, with a long silver label or no label at all.

Please make the right purchasing decisions to prevent later complications and malfunctions.

APG Cables can be purchased on our online store.

 

 

 

 

How can I configure two printer-connect cash drawers on my point of sale printer?

Many point of sale receipt printers have the ability to open two cash drawers. APG offers the cable kits needed to do this. Contact our sales or technical support team for more information. In many cases, a point of sale receipt printers can open two cash drawer but can only sense the open/closed state of one drawer. Consult the printer documentation or contact the APG technical support team for more information.