Have a question about placing an online order or shipping cost? View our online store FAQs.

What is the return policy?

APG Cash Drawer stands behind their products and continues to work toward making your shopping experience as enjoyable and as simple as possible. If you are not completely satisfied with your purchase, we'll be happy to return the item, excluding shipping and handling fees. APG Cash Drawer will accept returns under the following conditions. The product must be: — Purchased from APG's Online Store — In its original condition — Received at our facility within 30 days of delivery — Any item will be refunded to the original form of payment within 30-60 days after it is received at our facility Return Instructions: Please use a pre-printed label provided with your order. Place it on the outside of the package and ship it to our facility in Minneapolis, MN. Returns will be reimbursed within 30-60 days after it is received at our facility. Shipping and handling fees are non-refundable. Contact ebizreturns@apgcd.com if you are not completely satisfied with your purchase, we'll be happy to return the item, excluding shipping and handling fees.

How do I know what till to order for my cash drawer? How do I decide which locking till cover fits my till?

Please refer to this document to determine what till to purchase: Till Number Identifier.

How to Find Your Cash Register Drawer Part ID or Part Number

Wondering what kind of cash drawer you have? Trying to figure out your cash drawer part number or part ID? We can help! Follow the instructions below and watch the video to find out how to locate your cash drawer part ID or part number:
  1. If your key code on the lock front begins with an 'A,' you have a heavy duty cash drawer.
  2. Open the drawer remove and the till to see the silver label in the inner drawer.
  3. The J signifies you have a series 4,000 drawer and the T indicates you have the series 100 drawer. The last 6 digits before the dash are the manufacture date. This is your warranty start date.
  4. If you have a 3-digit code on your drawer lock, You have the Vasario -standard duty cash drawer and your part ID is located on the bottom of the whole unit. Please note the manufacture date label. This is your warranty start date.
If you are calling for assistance please have the part ID and serial number ready We will be happy to assist you. We truly thank you for purchasing our products. [embed]https://www.youtube.com/watch?v=tDuEuduMgwo&feature=youtu.be[/embed]

I bought my cash drawer from Square, where do I find replacement parts?

APG is the prefered cash drawer partner for Square POS. To review Square cash drawer parts and accessories, please visit our Square cash drawer page.

How do I return my purchases?

You must use the documentation included in the package for a return.

Can I phone you to place my order?

Credit card orders are only accepted on-line, not over the phone. A customer can call us to place an order only if they have an account with us.

Can you ship my order via US mail?

We do not offer USPS (US Mail) as an online order, we offer other options for non-credit card order shipping options. We only offer UPS to ensure trace ability.

What is the shipping cost?

Shipping costs are calculated during checkout and are based on the ship to address. Options will be given for UPS Ground, UPS 2 Day and UPS Next Day Service levels. The costs are calculated rates from UPS, not flat rates.

How long does it take for my order to ship?

All orders placed before 10:00 AM central time zone will be processed the same business day. Orders placed after 10:00 AM central time will ship on the next business day.

I am having trouble completing the order —the order will not accept my payment.

Make certain that the billing address you have entered matches the exact billing address of the credit card. This should be where any paper statements for the credit card is sent to. If you are still unable to complete an order on our website, you can search the APG part number in a browser such as Google to find POS resellers online. There are many online POS resellers who could also assist you with purchasing our products.

What form of payment can I use?

We accept Visa, MasterCard, Discover, and American Express credit cards for online shopping. Credit Card Companies  

I am having trouble completing the order – the order will not accept my payment.

Make certain that the billing address you have entered matches the exact billing address of the credit card. This should be where any paper statements for the credit card are sent to. If you are still unable to complete an order on our website, you can search the APG part number in a browser such as Google to find POS resellers online. There are many online POS resellers who can also assist you with purchasing our products.

How long does it take for my order to ship?

All orders placed before 10:00 AM (CT) will be processed the same business day. Orders placed after 10:00 AM (CT) will ship on the next business day.

What is the shipping cost?

Shipping costs are calculated during checkout and are based on the ship to address. Options will be given for UPS Ground, UPS 2 Day and UPS Next Day Service levels. The costs are calculated rates from UPS, not flat rates.

Can you ship my order via US Mail?

We do not offer USPS (US Mail) as a shipping option. We only offer UPS to ensure trace ability.

Can I phone you to place my order?

No, we do not accept credit cards over the phone.

How do I return my purchases?

You must use the documentation included in the package for a return.

What is the price of my cash drawer?

We are the cash drawer factory. We build and sell only to our Distributors and OEM customers. Configure a cash drawer then choose a distributor to receive a quote.

How do I purchase an APG cash drawer?

We are the cash drawer factory. We build and sell only to our Distributors and OEM customers. Configure a cash drawer then choose a distributor to receive a quote.