Cash Drawer FAQs

What is a cash drawer?

A cash drawer provides a means of temporarily storing cash during and between POS transactions. APG’s cash drawers are constructed of sturdy steel, utilize durable drawer slides, and come equipped with a four function lock.


How do I use my cash drawer?
A cash drawer will open when properly connected to a host device, such as a computer or point of sale receipt printer capable of supporting a cash drawer. The drawer may also include a means of reporting its status, opened or closed, back to the host device.

A till is also included inside the drawer. The till has divided areas for separating various bill and coin denominations and other types of transaction media. Your cash drawer can rest on a counter top and act as a foundation for other POS equipment (including monitor, receipt printer, and keyboard). It can also be mounted under the counter with APG’s Under Counter Mounting Brackets. This can free up additional counter space.


How can I learn more about cashdrawers?
How do I use the media slots and media storage area?

Many styles of APG drawers include slots in the front of the drawer and space below the till inside the drawer to store various types of transaction media. Software may be written to take advantage of this feature by disabling the opening signal to the cash drawer when a non-cash transaction is taking place.

How should I use/manage my cash drawer keys?
Each cash drawer is shipped with two keys on a ring for the user’s convenience. Keys are intended typically for the store manager(s) to enhance security. APG recommends the removal of the key from the lock in normal operation. Leaving the key in the lock allows the possibility of the key being broken off in the lock.

Keys and locks are available for purchase on our website. Please refer to our Keys and Locks page for more details and contact information.

What are the four lock functions? How can they be utilized?
  • Locked closed – The cash drawer may not be opened by an electrical signal from the host device. Use this when it is necessary to be away from the drawer for only a short period.
  • Online (opens electronically) – Normal operating orientation of the key when the drawer is driven by the host device.
  • Manual open – Allows manual access to the contents of the cash drawer.
  • Locked open – The cash drawer cannot be latched closed. Use when the retail environment is closed and the contents of the cash drawer have been removed. The cash drawer is a less-attractive target when it is left open and empty its contents removed.
How do I know what till to order for my cash drawer?
Please refer to this document to determine what till to purchase: Till Part Number Identifier.
I bought the wrong cash drawer what can I do?
You must contact your reseller for an exchange or purchase a conversion kit. The cost is mostly prohibiting for Vasario or Flip top models.

Drivers

What drivers are available for my cash drawer?
APG provides no drivers for cash drawers that connect to printers. Refer to the printer manufacturer for drivers for the cash drawer device. The APG website provides OPOS-drivers and demonstration utilities for various direct PC-connect interfaces. See the Software Drivers section for the latest, most up-to-date information and utilities.
What driver do I need?

Our DLL libraries are intended for developers creating or updating a point of sale software application.

Most POS software applications already have the driver embedded into their software.

Contact your POS software for driver information.

What are OPOS drivers and how do I use them?

For OPOS-compliant applications, the user must configure and specify a device name for the cash drawer during installation. Consult the OPOS documentation for additional assistance.

Which cash drawers are OPOS/UPOS compliant?
APG’s OPOS Application Developer’s Kit supports the following models:

Many other legacy direct PC-connect interfaces may also be supported by these OPOS drivers. Contact APG Technical Support for additional assistance for your specific application.

OPOS drivers for printer driven drawers are available from the printer manufacturer.

Does APG have JPOS drivers for my cash drawer?

Yes. APG has JPOS drivers for IBM Java and Sun Java for many of its direct PC-connect interfaces. Download them from our Software Drivers page.

Can I get Visual Basic code examples to open my cash drawer?

Contact the APG Technical Support Team for assistance.

Where do I put the cash drawer opening code in my software?

Consult the software documentation. Typically, the opening code is placed in a field or series of fields under a Configuration, Utilities, or Setup portion of a software package.

I have a Mac. What driver do I need?

Because your POS application recommends APG cash drawers, their developers have embedded the cash drawer drivers into their software.

The CD provided accompanies all cash drawers and is windows based.

We do have SDKs available for MAC developers. Please email support@apgcd.com for access.

Electrical

My cash drawer will not open electronically

Verify you are using the correct cable and that it is properly attached.

For MultiPRO models see our connectivity guide.

Check the drawer is not locked and verify your lock is in the vertical or 12 to 6 o’clock position.

Make sure you have the 4 rubber feet attached to the bottom of your drawer.

Place your cash drawer on the edge of the counter.

Remove the inner drawer and check for foreign obstructions then reinstall it.

Please have your part number and serial number ready and feel free to contact us.

I hear a click but my drawer does not open

Check the drawer is not locked and verify your lock is in the vertical or 12 to 6 o’clock position.

Remove the inner drawer and check for foreign obstructions then reinstall it.

Check the cash drawer is properly inserted on the rails, remove any items and then reinstall the inner drawer. Verify your latch spring is attached.

Please have your part number and serial number ready and feel free to contact us.

I upgraded my PC now my cash drawer will not open

For the printer driven cash drawer (320) you may need to enable the cash drawer within the printer driver. Your printer must be operating and error free.

For the USB APG 554 cash drawer, you may need to upgrade to the 554A cash drawer. This controller upgrade is necessary to communicate with the faster host processor speed.

For the Serial APG 484A, 212A if you are using a USB to serial converter you will need to install the power supply. Check for the green LED light inside the case beyond the inner drawer. Consult the User’s guide.

Have your APG part and serial number ready and give us a call.

How can I test my cash drawer?

For the 320 interface, use the test print function on your printer driver once the cash drawer is enabled. The USB (554,554A) has executable files located on the CD-ROM.

For Serial interfaces (484A, 212A), use the Echo command from the DOS prompt. Instructions are located in the user’s guide.

What cable do I need?

The MutliPRO cash drawer cable is dependent on the printer or terminal it attaches to. Verify your model number then reference our connectivity guide.

How can I test to make sure my Model 212A cash drawer is working independently of my POS software?

To open your drawer using DOS, BASIC, or Visual Basic, follow the instructions on page 2 of your “Model 212A Smart SerialPRO® Interface User’s Guide”.

You should have received a copy of the User’s Guide with your cash drawer or download:
Smart SerialPRO® Programmable Serial User’s Guide

How can I configure my Model 212A cash drawer to report the opened/closed status?

The cash drawer can be configured to report drawer status on Clear To Send (CTS) or Ring Indicator (RI).

See the “Model 212A Smart SerialPRO® Interface User’s Guide” page 3, Figure 4.

You should have received a copy of the User’s Guide with your cash drawer or download:
Smart SerialPRO® Programmable Serial User’s Guide

How do I connect the DB-25 female connector on my 212A cable to the DB-9 male serial port connector on my computer?

APG provides a port adapter with the cash drawer that changes cable from a 25-pin to a 9-pin connector.

For pinout information on that adapter, download:
Smart SerialPRO® Programmable Serial User’s Guide

Can I share the port driving my PC-connect cash drawer with other serial devices?

484A Serial Interface – No.

The 484 interface is intended to be the only device on the serial, RS-232 communication port.

212A Serial Interface – Yes. A Y-cable is included with the drawer. Configure the drawer to open on a specific ASCII character. Connect the second device into the AUX device connector on the cash drawer cable and allow device to control all hardware handshake functions by removing all jumpers on jumper header J1. Set the 2nd drawer to open on a different character. See the User’s Guide for more information.

182 Parallel Interface – Yes. A Y-cable is included with the drawer. Set cash drawer DIP switches to shared port mode: DIP switch bank A switch #1 to OFF position. Connect the second device into the AUX device connector on the cash drawer cable. Set the 2nd drawer to open on a different character. See the User’s Guide for more information.

Does the 182 parallel cash drawer provide open/closed status to the PC?

No.

My 182 parallel interface cash drawer shares a port with a laser printer. Why does the cash drawer fail to open consistently?

In some instances, the printer driver for laser printers can interfere with the data communication directed to the parallel port by a software application to open the cash drawer. In those situations, it may be best to separate the printer from the cash drawer and operate each on their own parallel port.

How can I make one cash drawer work with multiple PCs/host devices?

While on the surface this may seem to be an attractive option, there are inherent cash management concerns when several cashiers share a cash drawer.

Serial or Parallel Interface Cash Drawer. With multiple PCs connected on a network in a Windows environment, configure the drawer as a Generic/Text Only printer on the PC supporting the drawer. “Print” the opening commands from the other PCs to the cash drawer. Connect the drawer to an IP node (e.g. HP Jet Direct External Print Server) and connect the IP node device to the Ethernet network.

How can I configure two printer-connect cash drawers on my point of sale printer?

Many point of sale receipt printers have the ability to open two cash drawers. APG offers the cable kits needed to do this. Contact our sales or technical support team for more information. In many cases, a point of sale receipt printers can open two cash drawer but can only sense the open/closed state of one drawer. Consult the printer documentation or contact the APG technical support team for more information.

What is my cash drawer opening code?

POS software programs must generate a series of ASCII characters to open the cash drawer. Different cash drawer configurations require different opening codes.

a) Printer-driven
The cash drawer opening sequence is printer specific. Refer to your printer manufacturer’s documentation for opening sequence. Some test examples are shown below:

Sample Opening Code for ESC/POS® compliant printer in Visual Basic

The first step in enabling RS-232 serial communication in Visual Basic is to install the Microsoft COM ActiveX control into the Components Toolbar then add MSCOMM to the form.

Sample code:

MSComm1.CommPort = 1 ‘ Define COM1 as port to be opened
MSComm1.PortOpen = True ‘ Open the serial port
MSComm1.Settings = “9600,n, 8,1″ ‘ Define the communication parameters per printer specifications
MSComm1.Output = CHR$(27) & CHR$(112) & CHR$(48) & CHR$(40) & CHR$(40)

Sample Opening Code for Star Micronics printer in Visual Basic
Printer I/F – Transmits cash drawer opening sequence to Star Micronics standard code:

MSComm1.CommPort = 1 ‘ Define COM1 as port to be opened
MSComm1.PortOpen = True ‘ Open the serial port
MSComm1.Settings = “9600,n, 8,1″ ‘ Define the communication parameters per printer specifications
MSComm1.Output = CHR$(7)

b) Serial/Parallel driven (484A/212/182)
The opening code sequence must match the DIP switch settings on the bottom of the drawer. The cash drawer manual includes instructions on how to interpret and set the DIP switches.

For a copy of the 484 Manual, download:
SerialPRO® II Dedicated Serial User’s Guide

For a copy of the 212 manual, download:
Smart SerialPRO® Programmable Serial User’s Guide

For a copy of the 182 manual, download:
ParallelPRO™ Programmable Parallel User’s Guide

Here are examples using factory default switch settings for the interfaces listed above:

212A or 484A Serial Interface

MSComm1.CommPort = 1 ‘ Define COM1 as port to be opened
MSComm1.PortOpen = True ‘ Open the serial port
MSComm1.Settings = “9600,n,8,1″ ‘ Define the communication parameters per printer specifications
MSComm1.DTREnable = True ‘ Turn DTR high ‘ Recommend that DTR remain high during entire session
MSComm1.RTSEnable = True ‘ Turn RTS high ‘ Recommend that DTR remain high during entire session
If (MSComm1.DCDHolding = True and MSComm1.DSRHolding = True) Then . . . ‘ Cash
drawer is attached and detected by host.

MSComm1.Output = chr$(91);chr$(91) ‘ Transmits ASCII character dec 91 to open cash drawer

If MSComm1.CTSHolding = True Then ‘ Cash drawer is closed if CTS drawer status reporting is enabled

If MSComm1.CTSHolding = False Then ‘ Cash drawer is open if CTS drawer status reporting is enabled

182 Parallel Interface – Transmits cash drawer opening sequence to 182 interface set to default switch settings:

Open “LPT1:” For Output As #1
Print #1, Chr$(91); Chr$(91)
Close #1

What is the pinout of my cash drawer cable?

182 Parallel Interface Cable available in APG Kit No. PK-182-1
Note: the AUX Device connector included on the cash drawer cable to serve as a pin-to-pin extension of the parallel port to provide support of a second parallel device on the same port as the drawer.

Refer to:
doc no. M-23G-001.PDF

212A Serial Interface Cable available in APG Kit No. PK-212-1

Note: the AUX Device connector included on the cash drawer cable to serve as a pin-to-pin extension of the serial port to provide support of a second parallel device on the same port as the drawer.

Refer to:
doc no. M-23G-002.PDF

320 Interface Cable Available in APG Kits
Connectivity Guide (M-43-031) (36k)

Cable Pinout (M-43-015) (19k)

Mechanical

I’ve locked my keys in the cash drawer

Call or email APG for assistance.

Can I replace the lock?

Yes– some models are easier than others. View the lock replacement video for assistance.

Visit our lock and key page to verify your lock part number.

Contact your POS reseller to purchase this lock.

Can I buy a lock or a key?

Once you have your key or lock part number, visit our locks and keys page.

You can purchase keys and locks online through our online shopping or contact a POS reseller.

You can also Google the key or lockset part number to find a reseller.

 

How do I find out what key I need?

The lock on the drawer front has a key code. Visit our locks and keys page for more info.

My cash drawer will not close

Verify your lock is in the vertical or 12 to 6 o’clock position.

Your cash drawer may not be latching. Try removing the inner drawer and look for an obstruction. Observe that the latch is in the open position  Observe the latch spring is attached. Refer to the latch open and close positions below:

Vasario Latch OpenVasario Latch Open Vasario Latch ClosedVasario Latch Closed
Series 100 Latch OpenSeries 100 Latch Open Series 100 Latch ClosedSeries 100 Latch Closed
Series 4000 Latch OpenSeries 4000 Latch Open Series 4000 Latch ClosedSeries 4000 Latch Closed

 

Check that the inner drawer can attach to the latch.

My cash drawer only stays closed if I lock it

Verify your lock is in the vertical or 12 o’clock to 6 o’clock position.

Your cash drawer may not be latching. Try removing the inner drawer and look for an obstruction. Observe that the latch is in the open position Observe the latch spring is attached.

Check that the inner drawer can attach to the latch.

Lock Replacement

View the Series 100, Series 4000, and Series 6000 cash drawer lock replacement instructions: M-23G-005.PDF.

View our Locks and Keys page.

View the lock replacement video for assistance.

View the Classic cash drawer lock replacement instructions: M-8ASSY.PDF

View the Vasario cash drawer lock replacement instructions: V-23G-LOCK.PDF

Slide Maintenance or Replacement
View the Series 100, 4000, 6000, Classic cash drawer slide maintenance instructions: M-23G-003.PDF and C-000-068

Till Cover Application

How do I decide which locking till cover fits my till?
Cash Drawer Till and Till Cover application guide: M-23G-004.PDF

Repairs

What is the return policy?

APG Cash Drawer stands behind their products and continues to work toward making your shopping experience as enjoyable and as simple as possible. If you are not completely satisfied with your purchase, we’ll be happy to return the item, excluding shipping and handling fees.

APG Cash Drawer will accept returns under the following conditions. The product must be:

  • Purchased from APG’s Online Store
  • In its original condition.
  • Received at our facility within 30 days of delivery.
  • Any item will be refunded to the original form of payment within 30-60 days after it is received at our facility.

Return Instructions: Please use a pre-printed label provided with your order. Place it on the outside of the package and ship it to our facility in Minneapolis, MN. Returns will be reimbursed within 30-60 days after it is received at our facility. Shipping and handling fees are non-refundable.

Contact ebizreturns@apgcd.com if you are not completely satisfied with your purchase, we’ll be happy to return the item, excluding shipping and handling fees.

What are my options for repair?

We offer warranty and non-warranty RMA’s. Please contact us for a unique RMA number to ship the drawer back to APG for repair. If the drawer is under warranty, we will cover the cost of parts, labor, and shipment back to you. Customers with drawers not under warranty should contact us for an estimate of the charges.

If you are able to repair the drawer yourself, we will ship out parts to customers with product within warranty.

Customers with product outside of warranty may purchase parts online or from your POS reseller.

How do I get an RMA?

Please contact us. Have your part and serial number ready, along with the return address.

Please have a description of the problem. We will assign a unique RMA number. This number will accompany your drawer thru our factory and back to your return address.

Will you service the equipment?

Meeting and exceeding our customer requirements is something we take to heart. APG stands behind our customers and our products. Should your cash drawer require service, enhancements, or upgrades, APG has dedicated service technicians located in its Minneapolis based service depot.

APG believes in product refurbishment, not just repair. All warranty RMA products are brought up to the current manufacture revision. APG has an excellent support team that can help meet your needs. Please feel free to contact our technical support or sales teams at 1+763-571-5000 or send us an email.

Technical Support:
apgsupport@apgcd.com

Sales:
apgsales@apgcd.com

See our Limited Warranty Statement for more information,