Cash Drawer FAQs

What is a cash drawer?

A cash drawer provides a means of temporarily storing cash during and between POS transactions. APG’s cash drawers are constructed of sturdy steel, utilize durable drawer slides, and come equipped with a four function lock.


How do I use my cash drawer?
A cash drawer will open when properly connected to a host device, such as a computer or point of sale receipt printer capable of supporting a cash drawer. The drawer may also include a means of reporting its status, opened or closed, back to the host device.

A till is also included inside the drawer. The till has divided areas for separating various bill and coin denominations and other types of transaction media. Your cash drawer can rest on a counter top and act as a foundation for other POS equipment (including monitor, receipt printer, and keyboard). It can also be mounted under the counter with APG’s Under Counter Mounting Brackets. This can free up additional counter space.


How can I learn more about cash drawers?
How do I use the media slots and media storage area?

Many styles of APG drawers include slots in the front of the drawer and space below the till inside the drawer to store various types of transaction media. Software may be written to take advantage of this feature by disabling the opening signal to the cash drawer when a non-cash transaction is taking place.

How should I use/manage my cash drawer keys?
Each cash drawer is shipped with two keys on a ring for the user’s convenience. Keys are intended typically for the store manager(s) to enhance security. APG recommends the removal of the key from the lock in normal operation. Leaving the key in the lock allows the possibility of the key being broken off in the lock.

Keys and locks are available for purchase on our website. Please refer to our Keys and Locks page for more details and contact information.

What are the four lock functions? How can they be utilized?
  • Locked closed – The cash drawer may not be opened by an electrical signal from the host device. Use this when it is necessary to be away from the drawer for only a short period.
  • Online (opens electronically) – Normal operating orientation of the key when the drawer is driven by the host device.
  • Manual open – Allows manual access to the contents of the cash drawer.
  • Locked open – The cash drawer cannot be latched closed. Use when the retail environment is closed and the contents of the cash drawer have been removed. The cash drawer is a less-attractive target when it is left open and empty its contents removed.
How do I know what till to order for my cash drawer?
Please refer to this document to determine what till to purchase: Till Part Number Identifier.
I bought the wrong cash drawer what can I do?
You must contact your reseller for an exchange.

Drivers

What drivers are available for my cash drawer?

APG provides no drivers for cash drawers like the 320/420 MultiPRO® that connect to receipt printers. Refer to the printer manufacture for drivers/codes for the receipt printer to cash drawer control.

 

APG offers a full array of SDK/Drivers for use by software developers to implement the NetPRO®, BluePRO® device, USB and Serial Cash Drawers. Access Software Developer SDK’s here.

 

End users can access test utilities for the 480 Ethernet, 5554A USB, and 484A Serial Interface. Click here for the latest, most up-to-date utilities.

What driver do I need?

Our DLL libraries are intended for developers creating or updating a point of sale software application.

Most POS software applications already have the driver embedded into their software.

Contact your POS software for driver information.

What are OPOS drivers and how do I use them?

For OPOS-compliant applications, the user must configure and specify a device name for the cash drawer during installation. Consult the OPOS documentation for additional assistance.

Which cash drawers are OPOS/UPOS compliant?
APG’s OPOS Application Developer’s Kit supports the following models:

Many other legacy direct PC-connect interfaces may also be supported by these OPOS drivers. Contact APG Technical Support for additional assistance for your specific application.

OPOS drivers for printer driven drawers are available from the printer manufacturer.

Does APG have JPOS drivers for my cash drawer?

Yes. APG has JPOS drivers for IBM Java and Sun Java for many of its direct PC-connect interfaces. Download them from our Software Drivers page.

Where do I put the cash drawer opening code in my software?

Consult the software documentation. Typically, the opening code is placed in a field or series of fields under a Configuration, Utilities, or Setup portion of a software package.

I have a Mac. What driver do I need?

Because your POS application recommends the APG USB cash drawer, software developers have embedded the cash drawer driver into their software/POS application. Therefore, there is no driver install necessary. The CD that accompanies all cash drawers is Windows based.

The test application for MACs and the APG USB 554A interface cash drawer is available for download here: http://www.cashdrawer.com/support/software-drivers/  select APG USB554 MacOS SDK v110.zip

Electrical

Why is there no cable included with my MultiPRO® 320/cash drawer?

MultiPRO® cables are sold separately. The correct cable depends upon your receipt printer make and model. We have various ready-made cables. See the Connectivity Guide for your correct cable part number. Click here to view the Connectivity Guide. 

Please also refer to this page: connecting a cash drawer to a printer.

My cash drawer will not open electronically

Verify you are using the correct cable and that it is properly attached.

For MultiPRO® models see our connectivity guide.

Check the drawer is not locked and verify your lock is in the vertical or 12 to 6 o’clock position.

Make sure you have the 4 rubber feet attached to the bottom of your drawer.

Place your cash drawer on the edge of the counter.

Remove the inner drawer and check for foreign obstructions then reinstall it.

Please have your part number and serial number ready and feel free to contact us.

I hear a click but my drawer does not open

Check the drawer is not locked and verify your lock is in the vertical or 12 to 6 o’clock position.

Remove the inner drawer and check for foreign obstructions then reinstall it.

Check the cash drawer is properly inserted on the rails, remove any items and then reinstall the inner drawer. Verify your latch spring is attached.

Please have your part number and serial number ready and feel free to contact us.

Vasario Latch OpenVasario Latch OpenVasario Latch ClosedVasario Latch Closed
Series 100 Latch OpenSeries 100 Latch OpenSeries 100 Latch ClosedSeries 100 Latch Closed
Series 4000 Latch OpenSeries 4000 Latch OpenSeries 4000 Latch ClosedSeries 4000 Latch Closed
I upgraded my PC now my cash drawer will not open

For the printer driven cash drawer (320) you may need to enable the cash drawer within the printer driver. Your printer must be operating and error free.

For the USB APG 554 cash drawer, you may need to upgrade to the 554A cash drawer. This controller upgrade is necessary to communicate with the faster host processor speed. If you’ve recently upgraded to Windows 8.1/10, please click here to review the APG Model 554A USB Cash Drawers and Windows 8.1/10 guide.
For the Serial APG 484A, 212A if you are using a USB to serial converter you will need to install the power supply. Check for the green LED light inside the case beyond the inner drawer. Consult the User’s guide.

Have your APG part and serial number ready and give us a call.

How can I test my cash drawer?

For the 320 interface, use the test print function on your printer driver once the cash drawer is enabled. The USB (554,554A) has executable files located on the CD-ROM.

For Serial interfaces (484A, 212A), use the Echo command from the DOS prompt. Instructions are located in the user’s guide.

What cable do I need? I have no cable.

The MutliPRO® 320/420/520 cash drawer cable part number is dependent on the printer/terminal it connects to. Reference our connectivity guide for the correct cable to purchase.

Cables can be purchased from PoS reseller’s or from our site here.

 

Please note the following cable updates:

Please also refer to this page: connecting a cash drawer to a printer.

 

APG Cash Drawer & Counterfeit Cable Comparison:

Correct APG cables

 

The APG cable uses a robust heavier gauge wire, with our name on a white label. The counterfeit cable uses a thinner gauge wire which is easily broken, with a long silver label.

 

Please make the right purchasing decisions to prevent later complications and malfunctions.

 

APG Cables can be purchased here: Online Store

 

 

 

 

 

 

How can I test to make sure my Model 212A cash drawer is working independently of my POS software?

To open your drawer using DOS, BASIC, or Visual Basic, follow the instructions on page 2 of your “Model 212A Smart SerialPRO® Interface User’s Guide”.

You should have received a copy of the User’s Guide with your cash drawer or download:
Smart SerialPRO® Programmable Serial User’s Guide

How can I configure my Model 212A cash drawer to report the opened/closed status?

The cash drawer can be configured to report drawer status on Clear To Send (CTS) or Ring Indicator (RI).

See the “Model 212A Smart SerialPRO® Interface User’s Guide” page 3, Figure 4.

You should have received a copy of the User’s Guide with your cash drawer or download:
Smart SerialPRO® Programmable Serial User’s Guide

Can I share the port driving my PC-connect cash drawer with other serial devices?

484A Serial Interface – No.

The 484 interface is intended to be the only device on the serial, RS-232 communication port.

212A Serial Interface – Yes. A Y-cable is included with the drawer. Configure the drawer to open on a specific ASCII character. Connect the second device into the AUX device connector on the cash drawer cable and allow device to control all hardware handshake functions by removing all jumpers on jumper header J1. Set the 2nd drawer to open on a different character. See the User’s Guide for more information.

182 Parallel Interface – Yes. A Y-cable is included with the drawer. Set cash drawer DIP switches to shared port mode: DIP switch bank A switch #1 to OFF position. Connect the second device into the AUX device connector on the cash drawer cable. Set the 2nd drawer to open on a different character. See the User’s Guide for more information.

Does the 182 parallel cash drawer provide open/closed status to the PC?

No.

My 182 parallel interface cash drawer shares a port with a laser printer. Why does the cash drawer fail to open consistently?

In some instances, the printer driver for laser printers can interfere with the data communication directed to the parallel port by a software application to open the cash drawer. In those situations, it may be best to separate the printer from the cash drawer and operate each on their own parallel port.

How can I make one cash drawer work with multiple PCs/host devices?

While on the surface this may seem to be an attractive option, there are inherent cash management concerns when several cashiers share a cash drawer.

Serial or Parallel Interface Cash Drawer. With multiple PCs connected on a network in a Windows environment, configure the drawer as a Generic/Text Only printer on the PC supporting the drawer. “Print” the opening commands from the other PCs to the cash drawer. Connect the drawer to an IP node (e.g. HP Jet Direct External Print Server) and connect the IP node device to the Ethernet network.

How can I configure two printer-connect cash drawers on my point of sale printer?

Many point of sale receipt printers have the ability to open two cash drawers. APG offers the cable kits needed to do this. Contact our sales or technical support team for more information. In many cases, a point of sale receipt printers can open two cash drawer but can only sense the open/closed state of one drawer. Consult the printer documentation or contact the APG technical support team for more information.

What is my cash drawer opening code?

POS software programs must generate a series of ASCII characters to open the cash drawer. Different cash drawer configurations require different opening codes.

a) Printer-driven
The cash drawer opening sequence is printer specific. Refer to your printer manufacturer’s documentation for opening sequence. Some test examples are shown below:

Sample Opening Code for ESC/POS® compliant printer in Visual Basic

The first step in enabling RS-232 serial communication in Visual Basic is to install the Microsoft COM ActiveX control into the Components Toolbar then add MSCOMM to the form.

Sample code:

MSComm1.CommPort = 1 ‘ Define COM1 as port to be opened
MSComm1.PortOpen = True ‘ Open the serial port
MSComm1.Settings = “9600,n, 8,1” ‘ Define the communication parameters per printer specifications
MSComm1.Output = CHR$(27) & CHR$(112) & CHR$(48) & CHR$(40) & CHR$(40)

Sample Opening Code for Star Micronics printer in Visual Basic
Printer I/F – Transmits cash drawer opening sequence to Star Micronics standard code:

MSComm1.CommPort = 1 ‘ Define COM1 as port to be opened
MSComm1.PortOpen = True ‘ Open the serial port
MSComm1.Settings = “9600,n, 8,1” ‘ Define the communication parameters per printer specifications
MSComm1.Output = CHR$(7)

b) Serial/Parallel driven (484A/212/182)
The opening code sequence must match the DIP switch settings on the bottom of the drawer. The cash drawer manual includes instructions on how to interpret and set the DIP switches.

For a copy of the 484 Manual, download:
SerialPRO® II Dedicated Serial User’s Guide

For a copy of the 212 manual, download:
Smart SerialPRO® Programmable Serial User’s Guide

For a copy of the 182 manual, download:
ParallelPRO™ Programmable Parallel User’s Guide

Here are examples using factory default switch settings for the interfaces listed above:

212A or 484A Serial Interface

MSComm1.CommPort = 1 ‘ Define COM1 as port to be opened
MSComm1.PortOpen = True ‘ Open the serial port
MSComm1.Settings = “9600,n,8,1” ‘ Define the communication parameters per printer specifications
MSComm1.DTREnable = True ‘ Turn DTR high ‘ Recommend that DTR remain high during entire session
MSComm1.RTSEnable = True ‘ Turn RTS high ‘ Recommend that DTR remain high during entire session
If (MSComm1.DCDHolding = True and MSComm1.DSRHolding = True) Then . . . ‘ Cash
drawer is attached and detected by host.

MSComm1.Output = chr$(91);chr$(91) ‘ Transmits ASCII character dec 91 to open cash drawer

If MSComm1.CTSHolding = True Then ‘ Cash drawer is closed if CTS drawer status reporting is enabled

If MSComm1.CTSHolding = False Then ‘ Cash drawer is open if CTS drawer status reporting is enabled

182 Parallel Interface – Transmits cash drawer opening sequence to 182 interface set to default switch settings:

Open “LPT1:” For Output As #1
Print #1, Chr$(91); Chr$(91)
Close #1

What is the pinout of my cash drawer cable?

182 Parallel Interface Cable available in APG Kit No. PK-182-1
Note: the AUX Device connector included on the cash drawer cable to serve as a pin-to-pin extension of the parallel port to provide support of a second parallel device on the same port as the drawer.

Refer to:
doc no. M-23G-001.PDF

212A Serial Interface Cable available in APG Kit No. PK-212-1

Note: the AUX Device connector included on the cash drawer cable to serve as a pin-to-pin extension of the serial port to provide support of a second parallel device on the same port as the drawer.

Refer to:
doc no. M-23G-002.PDF

320 Interface Cable Available in APG Kits
Connectivity Guide (M-43-031) (36k)

MultiPRO® Pinout Guide

Mechanical

I’ve locked my keys in the cash drawer

Call or email APG for assistance.

Can I replace the lock?

Yes– some models are easier than others. View the lock replacement video for assistance.

Visit our lock and key page to verify your lock part number.

Contact your POS reseller to purchase this lock.

Can I buy a lock or a key?

Obtain your key or lock part number here.

Purchase keys and locks online through our Online Store or contact a PoS reseller. You can also Google the key or lock set part number to find a reseller.

Note: We cannot take any orders over the phone.

 

How do I find out what key I need?

The lock on the drawer front has a key code. Visit our locks and keys page for more info.

My cash drawer will not close

Verify your lock is in the vertical or 12 to 6 o’clock position.

Your cash drawer may not be latching. Try removing the inner drawer and look for an obstruction. Observe that the latch is in the open position  Observe the latch spring is attached. Refer to the latch open and close positions below:

Vasario Latch OpenVasario Latch OpenVasario Latch ClosedVasario Latch Closed
Series 100 Latch OpenSeries 100 Latch OpenSeries 100 Latch ClosedSeries 100 Latch Closed
Series 4000 Latch OpenSeries 4000 Latch OpenSeries 4000 Latch ClosedSeries 4000 Latch Closed

 

Check that the inner drawer can attach to the latch.

My cash drawer only stays closed if I lock it

Verify your lock is in the vertical or 12 o’clock to 6 o’clock position.

Your cash drawer may not be latching. Try removing the inner drawer and look for an obstruction. Observe that the latch is in the open position Observe the latch spring is attached.

Check that the inner drawer can attach to the latch.

Lock Replacement

View the Series 100, Series 4000, and Series 6000 cash drawer lock replacement instructions: M-23G-005.PDF.

View our Locks and Keys page.

View the lock replacement video for assistance.

View the Classic cash drawer lock replacement instructions: M-8ASSY.PDF

View the Vasario cash drawer lock replacement instructions: V-23G-LOCK.PDF

Slide Maintenance or Replacement
View the Series 100, 4000, 6000, Classic cash drawer slide maintenance instructions: M-23G-003.PDF and C-000-068

Till Cover Application

How do I decide which locking till cover fits my till?

Cash Drawer Till and Till Cover Application Guide

For the Series 100 and Series 4000, view the Heavy Duty Accessories Guide.

For the Vasario products, view the Standard Duty Accessories Guide.

Repairs

What is the return policy?

APG Cash Drawer stands behind their products and continues to work toward making your shopping experience as enjoyable and as simple as possible. If you are not completely satisfied with your purchase, we’ll be happy to return the item, excluding shipping and handling fees.

APG Cash Drawer will accept returns under the following conditions. The product must be:

  • Purchased from APG’s Online Store
  • In its original condition.
  • Received at our facility within 30 days of delivery.
  • Any item will be refunded to the original form of payment within 30-60 days after it is received at our facility.

Return Instructions: Please use a pre-printed label provided with your order. Place it on the outside of the package and ship it to our facility in Minneapolis, MN. Returns will be reimbursed within 30-60 days after it is received at our facility. Shipping and handling fees are non-refundable.

Contact ebizreturns@apgcd.com if you are not completely satisfied with your purchase, we’ll be happy to return the item, excluding shipping and handling fees.

What are my options for repair?

We offer warranty and non-warranty RMA’s. Please contact us for a unique RMA number to ship the drawer back to APG for repair. If the drawer is under warranty, we will cover the cost of parts, labor, and shipment back to you. Customers with drawers not under warranty should contact us for an estimate of the charges.

If you are able to repair the drawer yourself, we will ship out parts to customers with product within warranty.

Customers with product outside of warranty may purchase parts online or from your POS reseller.

How do I get an RMA?

Please contact us. Have your part and serial number ready, along with the return address.

Please have a description of the problem. We will assign a unique RMA number. This number will accompany your drawer thru our factory and back to your return address.

Will you service the equipment?

Meeting and exceeding our customer requirements is something we take to heart. APG stands behind our customers and our products. Should your cash drawer require service, enhancements, or upgrades, APG has dedicated service technicians located in its Minneapolis based service depot.

APG believes in product refurbishment, not just repair. All warranty RMA products are brought up to the current manufacture revision. APG has an excellent support team that can help meet your needs. Please feel free to contact our technical support or sales teams at 1+763-571-5000 or send us an email.

Technical Support:
apgsupport@us.cashdrawer.com

Sales:
apgsales@us.cashdrawer.com

See our Limited Warranty Statement for more information,

BluePRO® Device for Cash Drawers

What is included with a APG BluePRO® device?

A BluePRO® device adapter, user’s guide, PIN (pairing identification number), power supply and a cable connecting the BluePRO® device to an APG printer driven cash drawer (320 interface).

Is the BluePRO® device connection secure?

Device operation relies on several layers of security:

1)    Close Proximity. A host tablet will be unsuccessful establishing a pairing with the BluePRO® device if it is not sufficiently close. In general, the host tablet must be with 2-3 meters before discovery and pairing actions can be initiated and completed. The BluePRO® device has been specifically designed to work well inside the 32feet (10m) range commonly attributed to local Bluetooth-enabled peripherals.

2)    Unique Pairing. Each BluePRO® device has a unique pairing pin. To pair with the device, the tablet operator must have access to that particular device’s pairing pin. Without it, the BluePRO® device may not be paired to the host tablet.

3)    Bluetooth Socket Connection. A cash drawer is an application-dependent device. Once paired, an app running on the host tablet must be ‘cash drawer aware’. The app must establish a Bluetooth socket connection to the previously-paired BluePRO® device. To complete this step, the app must possess this capability.

4)    Drawer Open Command: The app must transmit the cash drawer opening command to the connected- BluePRO™ device.

5)    Preserved Connection: While a software connection exists, it is preserved by the BluePRO® device. No other host tablet may be introduced to interfere with the established connection.

Can I use the BluePRO® device with my existing POS software?

Your POS software must be compatible with the APG BluePRO® device. Before you purchase the device,  make sure it’s compatible with your existing POS software. Always contact your POS software vendor about their hardware requirements and recommendations.

Can I use the BluePRO® device with my existing cash drawer?

Other printer driven cash drawers that are designed to work with Epson printers may be compatible. We suggest purchasing an APG printer driven cash drawer (320 Interface) for proven compatibility.

What is available for software development?

We have Android, iOS, and Windows software development kits (SDKs) available for developers. Sample applications are included. These applications are samples only and will not function as POS software. For access to these kits, please visit here.

What part number do I order?

APG Cash Drawer offers several configurations and options for the BluePRO® device:

For USA power:

  • BA-0510-0101A-02 (Single drawer support, Status Phase High. The product includes a cash drawer cable CD-101A for the APG Model 320 Interface Cash Drawer and a 2-prong US power adapter.)
  • BA-0510-0102A-02 (Single drawer support, Status Phase Low. The product includes a cash drawer cable CD-102A for the APG Model 320 Interface Cash Drawer and a 2-prong US power adapter.)

For international power:

  • BA-0510-0101A-03 (Single drawer support, Status Phase High. The product includes a cash drawer cable CD-101A for the APG Model 320 Interface Cash Drawer and a multi-country power adapter.)
  • BA-0510-0102A-03 (Single drawer support, Status Phase Low. The product includes a cash drawer cable CD-102A for the APG Model 320 Interface Cash Drawer and a multi-country power adapter.)
What is the range of the BluePRO® device's personal area network (PAN)?

The host tablet must be within 2-3 meters of the BluePRO® device for pairing and subsequent use.

Does APG have a list of supported Independent Software Vendors (ISVs)?

Yes, please view our global partner page: http://www.cashdrawer.com/blog/partners/. To confirm BluePRO® device compatibility, please contact your software vendor of choice. The POS software vendor will need to confirm their software is configured to speak to the BluePRO® device.

SMARTtill® Cash Management Solution

What happens if a cashier puts the wrong change in the wrong cups?

If the wrong denomination is put into the wrong compartment/cup by accident then a discrepancy will be created by the SMARTtill® Solution. A quick interrogation of the system will show the cause of the error and it is easily remedied by moving the denomination to the correct cup.

What happens with damaged / taped notes/bills?

 Generally, a single damaged / taped note/bill will not impact the accuracy of the SMARTtill® Unit.

There is a built in tolerance to allow for variations in note/bill weights; however, if a note/bill is extremely wet or damaged, then it may fall outside of the allowed tolerances and create a discrepancy in real-time.  Investigation of any discrepancies flagged should include a visual check of the intelligent cash drawer contents which will quickly highlight the cause. Items like this should be managed on an exception basis.

Can the system manage dual currencies in one single drawer (Euro and Sterling for instance)?

Yes, it could, but the size of the product would be larger than a standard cash drawer footprint due to the fact that each denomination for both currencies would need to be weighed in its own compartment/cup. For Sterling and Euro, a SMARTtill® Unit would require 12 different compartments (8 for coins and 4 for notes) for Sterling and another 6 cups for Euro notes/bills for instance.

For Sterling currency, can you mix 1 pence / 2 pence together and 5p / 10p together inside a SMARTtill® Unit?

Yes, but it is not recommended due to the impact on top up / change values and reporting. The recommended values during top ups would need to be based on the lowest denomination in the mixed cup: 1p and 5p. So for instance, if you mix 1p and 2p, the average weight for that compartment / cup will be based on 1p weight. 

How accurate is the Technology for the notes/bills?

As part of the industry weighing standard, there is a limitation to weighing note/coins in bulk. The accuracy of weighing the notes/bills relies on how it is used and the cashier discipline in the sorting of the coins and notes/bills. When weighing more than 10 notes/bills (in bulk) of the same denomination during one transaction, the probability of getting an accurate count reduces. To eradicate this limitation, the SMARTtill® Unit has a feature that APG refers to as “Bulk Deposit,” which allows the operator to deposit more than 10 notes/bills into the Unit.

What happens when a new note/bill or coin is issued?

APG is registered with the coin and note/bill issuers in each country where the solution is deployed. In the event that a new version of a note/bill or coin is released, we will be notified, along with the rest of the cash handling industry. From the information provided, we decide on the appropriate approach to suit the change and distribute it to our customers.

This could be the two versions of the coin or note/bill sharing the same cup, if the difference between weights is manageable, or allocating a spare cup to one of the versions if it is not.  If the difference in the weights of the old and new denomination is manageable, both currencies will share the same compartment. However, if the customer prefers to handle these in its own separate compartments or the weight difference is not manageable, a separate compartment will be allocated for the new denomination inside the unit.

APG provides software tools which enable remote updates of the currency configuration file on the SMARTtill® Unit when average currency weights have to be modified. The process takes only a few minutes.

Does the SMARTtill® Technology handle polymer notes/bills?

Yes, the SMARTtill® Solution weighs polymer notes/bills in the same way as paper notes/bills. Polymer and paper notes/bills of the same denomination can be mixed in the same cup, given the average weight between them is within tolerance.

Does the SMARTtill® Unit manage counterfeit currency?

No, it uses weighing technology only and has no means of validating UV and other visual / hidden security features on notes/bills against counterfeit.

For counterfeit detection purposes, the SMARTtill® solution would need to be combined with some intelligent smart safe or note/bill validator at point of sale.

Can the SMARTtill® Solution interface with a cash counter unit such as a Smart Safe?

Yes, it can be interfaced with other POS peripheral devices such as smart safes, but also CCTV.

How do you manage other media (stamps, vouchers etc…)?

Depending on the currency and customer preference, there can be compartments with no weighing technology beneath them for storing non-cash / other media items.

For Euros, the capacity accounts for all available note/bill compartments, so non-cash items must be stored outside the SMARTtill® Unit. In these scenarios, we can offer a separate custom made storage drawer that can be produced, subject to customer lane podia design and approval (not included in the price).

For Sterling, there are two spare “note/bill” compartments with no weighing technology beneath them where non-cash items can be stored.

For US Dollars, there is one spare “note/bill” compartment with no weighing technology beneath to store “checks”. Other media can also be stored in this compartment.

How does the SMARTtill® Unit manage or control additional change bags?

Change bags / coins rolls need to be emptied in to the relevant cups so the amount can be reconciled and become part of the float value. There is no need to keep change bags / rolls unopened since there is no manual counting. While keeping bags / rolls packed is logical and enables a faster manual count, the SMARTtill® Intelligent Cash Drawer now counts them automatically.  There is no need to keep spare change bags/coin rolls at the PoS since there is no manual counting and with SMARTtill® the user is working with optimum float. While keeping coin bags/rolls unopened is logical as enables faster manual count, the SMARTtill® Solution has the ability to count the content of the bags/rolls automatically once the coins are dropped into the SMARTtill® Unit.

Can you remove the in-tray (insert) to secure the coins in the back office overnight?

Only the coin cups can be removed from a SMARTtill® Unit, not the entire insert. A night storage tray is available from APG for coin cups / left over notes/bills that require overnight storage.

You can also buy replacement coin cups from APG.

If you run a cashier accountability model in your stores, one float per cashier, you can move to one float per POS freeing up dead cash for all floats that are no longer needed whilst retaining cashiers’ traceability.

What is the coin and note capacity (used notes)?

The value of the float capacity varies between each currency and the models  (flip or slide out).

Please review the product sheet for each version of the SMARTtill® Unit for the exact details.

Can you change the coin and note/bill layout in the SMARTtill® Unit?

Physically yes, but it cannot be done once the product is installed, integrated and configured with the POS application since the file structure of the POS application must match the location of the denominations in the unit.

Does the weighing technology increase transaction time?

No, the SMARTtill® Technology does not interfere with transactions and does not interrupt the normal running of the EpoS. While it is weighing, the user can serve the next customer and cash in the next transaction.

How often does a SMARTtill® Unit need calibrating?

A calibration with weights must be carried out upon installation of the physical hardware. This includes any swap outs (replacement) of the Units.

How often does the SMARTtill® Solution need to be reset (Tare the weight)?

A weight tare (reset) should be performed when the POS application needs to reconcile a cashier float or a period of trade, and there is a discrepancy on account (sum of discrepancies for that period).

This is the best time to perform this process from a store operative/process point of view. We recommend that at least one reset is performed per day on any trading POS.

There is no need to reset a SMARTtill® Unit that has not traded for the day.

There is no limit on the number of resets that can be performed by a store operative in a trading day, so if one is performed incorrectly, such as coin cups were left in during the reset for instance, then another reset can be performed again.

The reset process only takes few seconds.

Can the technology be put inside any shape drawer?

Yes, the SMARTtill® solution is available in a variety of sizes. APG has decades of experience in designing and manufacturing cash drawers to meet or exceed any special customer requirements if the existing sizes do not suit.

What happens to data if power is interrupted?

The intelligent element of the solution receives, in most cases, power from a kick out cable. If power from the device (Printer or POS central Unit) is interrupted, then the weighing and communication will no longer function.

Can you link the discrepancies to an alarm? E.g. sending a text to a mobile phone…?

The data can be outputted to any interface if it is required – this would need to be the customer’s own development.

CCTV video can also be interlaid with the alert generated by the SMARTtill® Solution enabling more in depth and faster cash shrinkage investigations.

Do you have to run new network cables when the solution is networked to the store?

No, the solution is in most cases a peripheral to the POS and data is communicated on the POS’s existing network connection. The data (till count) generated by the SMARTtill® Unit merges with the existing POS cash transaction data (transaction number, cashier ID, POS ID etc.).

Does the SMARTtill® Solution work in the hospitality environment?

Yes. Environmental consideration needs to be given to exposure to liquids and other ingress / foreign objects on a case by case basis.

Note that the technology would not function in businesses operating on moving structures such as trains, boats or planes.

Does the SMARTtill® Solution work in a high speed sales environment?

Yes, on average the SMARTtill® Intelligent Cash Drawer takes 1.5 seconds to weigh a float. If this is interrupted, the results are combined into one count.

What port/protocol does the SMARTtill® Unit communicate with?

The protocol is proprietary and the device is connected to a POS via serial connection; standard serial comm port or USB 2 – technically compatible with USB 3. Numerous POS drivers are available for POS applications and hardware.

Can you connect more than one SMARTtill® Intelligent Cash Drawer to a single printer?

Yes, the SMARTtill® Unit is connected between the POS and the printer. So in the scenario that multiple POS use the same printer, the routing of data is carried out beyond the SMARTtill® Unit.

Can you connect more than one SMARTtill® Intelligent Cash Drawer to a single POS?

Yes, two SMARTtill® Units can be connected to a single POS using two separate communication ports. The management of the float/till count data generated by both Units for one single POS ID and multiple cashiers would be handled by the POS application.

Can you operate the SMARTtill® Intelligent Cash Drawer in a tablet POS environment?

Yes, you can operate a SMARTtill® Unit in a mobile POS environment using server hardware and some custom middleware to interface the mobile POS tablets with the SMARTtill® device. The custom middleware will need to be specified, and coded as it will vary from one end user infrastructure to another.

Does the SMARTtill® Technology use Bluetooth or wireless?

No, this is not currently a feature on the product.

How do you manage your driver software upgrades?

Standard executable files which are run according to the customer’s IT policy. 

How long does it take to integrate the device with a POS application and hardware?

Standard POS integrations can vary from 1 to 2 weeks once the functional and technical specifications have been defined and agreed upon with the end user. Some development can take longer depending on the level of complexity of the end user’s current infrastructure.

APG provides numerous POS drivers which reduce the scope of POS application integrations and speed up the code change.

Does APG provide a Software Development Kit (SDK)?

Yes, APG offers a developer tool kit and supports on a variety of industry standard drivers. A virtual simulator is also available to help with the POS integration process.

APG also offers application consultancy to ensure the correct integration with POS application occurs.