Need Cash Drawer Help? We Have You Covered.
Give us a call at
763-571-5000 option 5
US + Canada support | please fill out the form at the bottom of this page
EMEA + APAC support | email us at support.eu@apgsolutions.com
Whether you require assistance with finding replacement keys and locks, cash drawer repairs, how to change your lock or help with installation and software drivers, we’re here to support you. Browse our resources for help or send a message to our tech support teams using the form below and someone will get back to you within 24 hours.
Step 1
Locate your cash drawer part ID using the information below.
Step 2
Select your drawer model and browse the tech support FAQs provided for help.
Step 3
Contact our support team for more information and assistance.
Step 1 | Locate your cash drawer part ID
For what cash drawer model are you seeking support? Don’t know what product you have? Watch the short video below to help determine your part ID:
Step 2 | Determine your cash drawer model based on your part ID
Vasario Series
Part number starts with a “V”
To check your drawer part number lift up the drawer and look at the silver label located on the bottom plate on the underside of the drawer.
Series 100
Part number starts with a “T”
To check your drawer part number open your drawer and remove the till insert. Look at the silver label inside the inner drawer.
Series 4000
Part number starts with a “J”
To check your drawer part number open your drawer and remove the till insert. Look at the silver label inside the inner drawer.
Step 3 | Contact us via the form below. To view more support resources, scroll to the left or right using the arrows below.
Product FAQs
View Our Frequently Asked Questions Click on the categories below…
Cash Drawer Keys + Locks
Find information on replacement keys and locks Need help selecting…
Product Manuals and Brochures
Download APG’s latest Product Brochures. Gain access to the latest…
Cash Drawer Support Videos
View our product support videos below for POS solution support.…
Executable Files for End Users
APG Cash Drawer executable (test) file download instructions for end…
Software Developer Driver Kits
Gain Access to Software Drivers and Kits Please note that…
APG Model 554A USB Cash Drawers and Windows 8.1/10
APG Model 554A USB Cash Drawers and Windows 8.1/10 The…
Cash Drawer Drivers and SDK Downloads
Cash Drawer Driver and SDK Downloads:Are you a software developer?…
European USB Drivers
USB Drivers and Testing Utility The following downloads contain the…
Product Warranty
View our warranty statement below and register your POS products.…
Cash Drawer Operating + Maintenance Instructions
Series 100 and Series 4000 Operating Instructions APG Cash Drawer…
Cash Drawer Parts + Accessories Matrix
Browse accessories below for our most popular cash drawer models…