Online Shopping FAQ’s

Do you have questions about APG’s online shopping? Please refer to the online shopping FAQ list below. If you don’t see your answer, please feel free to contact us. Media Logo

What form of payment can I use?

We accept Visa, MasterCard, Discover, and American Express credit cards for online shopping.

Visa, MasterCard, Discover, American Express

I am having trouble completing the order –the order will not accept my payment.

Make certain that the billing address you have entered matches the exact billing address of the credit card.  This should be where any paper statements for the credit card is sent to.  If you are still unable to complete an order on our website, you can search the APG part number in a browser such as Google to find POS resellers online. There are many online POS resellers who could also assist you with purchasing our products.

How long does it take for my order to ship?

All orders placed before 10:00 AM central time zone will be processed the same business day.  Orders placed after 10:00 AM central time will ship on the next business day.

What is the shipping cost?

Shipping costs are calculated during checkout and are based on the ship to address.  Options will be given for UPS Ground, UPS 2 Day and UPS Next Day Service levels.  The costs are calculated rates from UPS, not flat rates.

Can you ship my order via US mail?

We do not offer USPS (US Mail) as a shipping option. We only offer UPS to ensure trace ability.

Can I phone you to place my order?

No, we cannot accept credit cards over the phone.

How do I return my purchases?

You must use the documentation included in the package for a return.