ScanSource’s Geek Fest 2010
How many supplier / customer relationships extend deeply into each organization - beyond the sales rep and buyer?
In a perfect world every product is simple, customers are tech-savvy, nothing ever breaks, and every product has an exact plug-n-play equivalent made by a competitor that requires no system changes. We don't live in that perfect world.
ScanSource's inaugural Geek Fest was held in May 2010. Geek Fest, simply put, is a forum to create partnerships between the Technical Services and Support Groups at ScanSource and those of their vendors.
ScanSource views the technical support it provides to its customers as a significant value-add and a differentiation between them and other "box-pushing" distributors.
Primary goals of Geek Fest: Sharing information, education and training of the technical support staff, sharing war stories - and most importantly creating one-on-one personal relationships, building trust, and having fun.
I'm looking forward to next year!
To view APG Cash Drawer's microsite on ScanSource.com, click here.
Below are some videos we shot at Geek Fest 2010:
Paul St. George
Engineering Manager
APG Cash Drawer, LLC
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